Last updated: July 13, 2026
By accessing and using this website and our services, you accept and agree to be bound by these terms of use. If you do not agree with any part of these terms, you should not use our website or services.
We provide travel planning and coordination services for domestic and international trips. Our services include itinerary planning, booking assistance, accommodation arrangements, and ongoing travel support. The specific scope of services will be detailed in individual service agreements.
When you book services through us, you enter into a contract for those specific services. Payment terms, cancellation policies, and specific conditions will be outlined in your booking confirmation. Prices quoted include our service fees and are subject to availability at the time of booking.
As a client, you are responsible for:
We act as an intermediary between you and various service providers such as hotels, airlines, and tour operators. While we carefully select partners and coordinate arrangements, we are not liable for the actions, errors, or omissions of third-party providers.
We cannot be held responsible for circumstances beyond our control, including but not limited to:
Cancellation policies vary depending on the services booked and the terms of individual suppliers. Our service fees are generally non-refundable once planning work has commenced. Specific cancellation terms will be provided in your booking confirmation.
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may require cancellation or changes to your plans.
Requests to modify bookings are subject to availability and may incur additional fees from suppliers. We will make reasonable efforts to accommodate change requests, but cannot guarantee that modifications will be possible once bookings are confirmed.
We strongly advise all clients to obtain comprehensive travel insurance covering trip cancellation, medical expenses, emergency evacuation, and personal liability. We can provide recommendations for insurance providers, but the decision to purchase insurance and the selection of appropriate coverage is your responsibility.
All content on this website, including text, images, logos, and design elements, is the property of onyx-moss or used with permission. You may not reproduce, distribute, or use any content without our express written permission.
When using our website and services, you agree not to:
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our data practices.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability shall not exceed the amount you paid for our services.
Any disputes arising from these terms or our services shall be governed by the laws of England and Wales. We encourage clients to contact us directly to resolve any concerns before pursuing legal action.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
We reserve the right to modify these terms at any time. Changes will be posted on this page with a revised date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
If you have questions about these terms of use, please contact us at [email protected] or visit our office at 47 Wellington Street, Leeds, LS1 4JN, United Kingdom.